Identified – Residual issues from DDoS attacks

We are currently working on residual issues from the ongoing DoS attacks that have caused ongoing connectivity problems on a subset of our hosts in Atlanta. Thank you very much for your patience.

Monitoring DDoS update

At this time we believe the main attack vectors against our Atlanta data center have been blocked, however there still may be intermittent service interruptions as we clean up from the effects of this event.

DDos Mitigation update

Our network operations and systems teams have been working non-stop for the last ~36 hours toward a resolution of the Atlanta datacenter DDoS attack and resulting outage. Our hosting provider has acquired a dedicated transit link that is now directly connected to the our network, and we are waiting for our transit provider to apply DDoS mitigation hardening, after which we believe that Atlanta should be restored to full service. We will keep you updated as things progress.

DDoS Status Update

Around two hours after bringing things back online, attacks on Atlanta have started again which are affecting the entire datacenter. At this time we are being taken back offline to attempt further mitigation.
Our Network Engineers are still working with our upstream provider on mitigating this latest DDoS attack. We’ll post an update here when we believe connectivity has normalized.

Restoring connectivity

Update – Our upstream provider has informed us that they plan to restore network connectivity to our systems gradually over an undisclosed period of time. There is no ETA at the moment, but our engineers are working closely with theirs to accelerate this process as much as possible. We will provide another update as soon as more information becomes available.