Connectivity Issues – Newark

Monitoring – We have been able to correct the issues affecting our Newark data center. We will be monitoring this issue to ensure our services remain stable.
Feb 21, 19:05 UTC
Update – Our team is still investigating this issue. We will continue to provide additional updates as the issue develops.
Feb 21, 18:36 UTC
Update – We’re continuing to work to restore normal connectivity in our Newark data center, and we’ll continue to provide updates here.
Feb 21, 17:56 UTC
Investigating – We are aware of connectivity issues affecting hosts in our Newark data center and are currently investigating. We will continue to provide additional updates as this incident develops.

Data center outage

New Jersey data center is experiencing widespread outages. We are monitoring the situation.

Update: We have identified the connectivity issues affecting our Newark data center as the result of a power outage. Our team is working as quickly as possible to restore connectivity. We will provide additional updates as they develop.

Update: Data connectivity issues, which were caused by power issues, have been resolved.

DDos Mitigation update

Our network operations and systems teams have been working non-stop for the last ~36 hours toward a resolution of the Atlanta datacenter DDoS attack and resulting outage. Our hosting provider has acquired a dedicated transit link that is now directly connected to the our network, and we are waiting for our transit provider to apply DDoS mitigation hardening, after which we believe that Atlanta should be restored to full service. We will keep you updated as things progress.

DDoS Status Update

Around two hours after bringing things back online, attacks on Atlanta have started again which are affecting the entire datacenter. At this time we are being taken back offline to attempt further mitigation.
Our Network Engineers are still working with our upstream provider on mitigating this latest DDoS attack. We’ll post an update here when we believe connectivity has normalized.

Restoring connectivity

Update – Our upstream provider has informed us that they plan to restore network connectivity to our systems gradually over an undisclosed period of time. There is no ETA at the moment, but our engineers are working closely with theirs to accelerate this process as much as possible. We will provide another update as soon as more information becomes available.

Multiple, sustained DDoS attacks on our systems

I’d like to share some updates about the recent DDoS attacks.
I am one of several staff members who have been working around the clock on DDoS mitigation. While things are stable, I would like to take a moment to publicly address the large and frequent DDoS attacks that we have been receiving since Christmas Day.
It has become evident in the past two days that a bad actor is purchasing large amounts of botnet capacity in an attempt to significantly damage our business and that of our upstream providers.
The following is a partial list of attacks we have received in no particular order:
  • Multiple volumetric attacks simultaneously directed toward all of our providers’ authoritative nameservers, causing DNS hosting outages
  • Large volumetric attacks toward our colocation provider’s upstream interconnection points, overwhelming the router control planes and causing significant congestion/packet loss
  • Large volumetric attacks toward Paradigm network infrastructure, overwhelming the router control planes and causing significant congestion/packet loss
All of these attacks have occurred multiple times. Over the course of the last week, we have seen over 30 attacks of significant duration and impact. As we have found ways to mitigate these attacks, the vectors used inevitably change.
As of yesterday afternoon, we had mostly hardened ourselves against the above attack vectors, but more continue to come. We are working with all of our technical partners, including our colocation providers, to prevent future attacks.
Once these attacks stop, we plan to share a complete technical explanation about what has been happening. Additionally, we will be sharing, with our clients, the details of an ongoing project to significantly improve our internet connectivity and resiliency.
We would like to apologize for the lack of detail in some of our recent correspondence. Please know that we are dedicating all resources from multiple departments to stopping these attacks. We acknowledge the amount of downtime we’ve been experiencing is unacceptable, and we appreciate the understanding and support we have received over the past several days. We will share more information as our investigation continues.
Peter Nikolaidis,
President, Paradigm Consulting Co.